June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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131
American Management Association / www.amanet.org
Case 26: Wanted: Good Secretary
Case Discussion:
Wanted: Good Secretary
Summary
Bernard Malinowski supervised the fi ve service representatives and one secretary in the Customer
Service Department at Buford Department Store. The secretarial position provided important support
to all the service representatives. There had been a steady turnover of personnel in this position.
When Bernard hired Betty Lyons two months ago, he thought things might be dif ferent. At fi rst, they
were; he was actually pleased with her work.
However, he was now concerned about her performance: letters looked sloppy, correspon dence
took too long to get out, and fi ling and recordkeeping were behind schedule. Moreover
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.