June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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151
Handout (page 3) Case 31: A Wet Pain in the Neck
✍
“That will be fourteen dollars,” she said. Tom was surprised. He assumed that the
young woman who had washed his hair was incompetent and uninformed, and he was
expecting a different price.
Tom gave her a two dollar tip. She thanked Tom for coming in and wished him a
good holiday. She did not ask about the service he had received.
Tom rendezvoused with his sister and wife at the car. His sister asked how the salon
was. Tom didn’t hesitate to speak.
“It was very lousy service,” he said. “Don’t ever recommend that place to anyone
again.”
CASE QUESTIONS
1. Describe the various points of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.