June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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123
Case 25
✍
Problems Behind the Counter
Background Information
Bob Cramer, 36 and recently divorced, manages the Oak Street Branch for the Second
National Bank and Trust. The Oak Street Branch has six tellers and does an average
amount of business. Bob has been with Second National since he graduated from college,
when he joined the management training program. Bob is well liked and generally enjoys
his job, although now, at the height of summer, he is carrying out the diffi cult job of
preparing a disciplinary warning for one of his staff members.
Eight months ago, in January, Bob hired a new teller by the name of Connie Tremont.
Connie was ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.