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American Management Association / www.amanet.org
Using the Cases in This Book
The cases reported in this book are, with few exceptions, based on true stories that I have gathered
from a broad spectrum of supervisors and managers. While the essential features of each story have
been retained, the names of the people and organizations have been changed to protect their identities,
as well as to make the cases more fl exible for training purposes.
I have used these cases successfully in various management and supervisory training programs
over the years. From my experience, I have found that they produce recognition, discussion, and
even debate. Invariably, they challenge trainees and encourage them to rethink and reexamine the
fundamentals of ...