June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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95
Case 19
✍
Good News, Bad News
Part 1—The $15.00 Mistake
Background Information
Ted Banacek smiled as the “I’ve got some good news, and I’ve got some bad news”
refrain kept repeating itself in his mind. “I can really appreciate it now,” he thought to
himself as he sat at his desk, looking out the window at the empty parking lot.
The good news was that Ted had recently been promoted to the assistant man ager’s
job at State Bank’s Westbury Mall Branch. The Westbury Mall Branch, one of the
larger, busier branches in State Bank’s network, had seven full-time tellers and three
full-time new accounts personnel. It was something of an honor to be made ...
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