June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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103
Case 21
✍
Good News, Bad News:
Part 3—The Storm Breaks
Background Information
As a recent graduate of State Bank’s Management Trainee Program, Ted Banacek is
now working as assistant manager in one of the busier branches. While his manager
was away on vacation, a customer asked for a $15.00 service charge refund, which
Ted politely refused. Shortly thereafter, the customer complained to Judy Miller, a
new accounts clerk working for Ted. Judy, who believes that she should have been
promoted into the position Ted now occupies, agreed with the customer and ridi culed
Ted’s decision. Ted ignored this incident, but the next day, he counseled Judy ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.