
125
Handout (page 3) Case 25: Problems Behind the Counter
✍
• The expected standards for performance must be stated.
• Specifi c examples (with dates, times, locations, examples) of the offending be-
havior must be identifi ed.
• A deadline for improvement must be set.
• The employee should sign the form, or if he or she refuses, a note to that effect
must be added. The employee may add remarks to the document. The employee
keeps a copy, with the original sent to Personnel for fi ling in the employee’s
folder. It is kept for two years and removed from the folder if there have been no
other problems during that time.
He picks up his pen and gets ...