June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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The Management Training Tool Kit
American Management Association / www.amanet.org
116
Case Discussion:
Don’t Let an Old Flame Die
Summary
Both Bill Abbott and Brenda Dawson moved into the Training Department at American Products, Inc.,
about the same time two years ago. American Products was a state-wide retail service organization
of about 90 branch offi ces. One of the main activities of the Training Department was to train the
customer service associates (CSAs) that staffed the branch offi ces. Bill headed the department, while
Brenda was the senior CSA trainer.
Brenda started working at American Products as a CSA herself several years earlier. During that
time, she proved to be a strong employee and had been promoted into a supervisory role within ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.