June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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149
Case 31
✍
A Wet Pain in the Neck
Background Information
About a week before Christmas, Tom Brown and his family made their annual trip to
stay with his parents for the holidays. The weeks prior to the trip had been very busy
for Tom and, despite his wife’s good-natured scolding, he had not been able to fi nd the
time to get his hair cut. When they arrived at his parents’ house, it was clear he needed
a haircut. Tom’s sister recommended a hair-cutting salon in a nearby shopping plaza.
Tom walked into Hair Locks about 10:00 a.m. on the day before Christmas. Much
to his relief, it was not crowded. One of the two haircutters who were work ing on ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.