June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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99
Case 20
✍
Good News, Bad News
Part 2—Judy, Judy, Judy
Background Information
Four months ago, Ted Banacek completed State Bank’s Management Trainee Pro gram
and was assigned as assistant manager of the busy Westbury Mall Branch. Pleased with
Ted and confi dent of his abilities, his manager took a two-week vaca tion. The fi rst week
went smoothly for Ted, but on Monday of the second week a problem developed when
a customer asked Ted to refund a $15.00 fee that was four months old. Complying with
bank policy, Ted refused politely. The customer, angry over the refusal, later engaged
several branch employees, including a new accounts clerk, Judy Miller ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.