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Case 16: Kathy’s Temper Handout (page 2)
The problem seems to stem from Kathy’s boyfriend. Gene learns from some of his
coworkers that she makes personal phone calls to him several times during the day. On
a number of different occasions, she has ended the phone conversation by yelling into,
then slamming down, the phone. She then will jump up from her desk and leave for
a long time, and when she returns, she will cry very easily when asked where she has
been.
Some of the other employees in the department now “walk on tiptoes” around her,
while a few others enjoy fi ghting with her. Although ...