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Interpreting Your Scores
The Juggling Act Called Managing
During the first quarter of this century, the “scientific management” view of work and workers prevailed.
Emphasis was placed on work measurement, production quotas, and relating wages to productivity.
The second quarter of the century saw the rise of a countermovement known as the “human relations”
view of work and workers. Emphasis was placed on asking workers for their opinions, getting more
employee involvement in company activities, and meeting the social and psychological needs of
workers, as well as their financial and physical needs.
These two schools led managers in the ...