June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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171
American Management Association / www.amanet.org
Case 34: Who’s Telling the Truth?
Case Discussion:
Who’s Telling the Truth?
Summary
Joan Lloyd managed the Information Systems Division of the Four States Medical Supply Corpo-
ration. There were 36 people in her department, and they were organized into three groups: plan ning,
data entry, and operations. The operations group worked round-the-clock shifts, while the typical
working day for everyone else was 8:00 a.m. to 4:00 p.m. The nonmanagement personnel were
members of a union, and their shop steward was Brenda Upton. Brenda aggressively repre sented
employees before management and was disliked by many in management and elsewhere. Brenda
worked in the data entry group.
One day, Brenda asked ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.