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Case 15: Don’t Let Her Get Behind You—Part 1 Handout (page 2)
the prior, centralized system, all the secretaries in Headquarters were hired, man aged,
and controlled through a single manager, Helen Mahan, even though the secretaries
worked in other departments. Betty Rolander had worked directly for Helen Mahan.
They liked each other and got along well together, and Betty became a lawyer and
devoted follower of Helen’s.
However, recurring problems with this centralized system caused its demise. Under
the reorganized system, secretaries were reassigned to each department and reported
to the manager of each division. Helen Mahan was reassigned ...