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Case 11
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Special Checking Is Handed a Loss
Background Information
Sammy Benson supervised the Special Check Sorting Unit of the Greater Down town
Bank and Trust Company for over two years. The Special Check Sorting Unit processed
all the “special” checks that came into the bank, such as odd-sized, for eign, or damaged
checks. Once the checks were sent to his unit, they were manually interpreted, recorded,
entered into the appropriate account transactions, and fi led for return.
Sammy supervised three check sorting clerks in his department. These jobs were
staffed by relatively untrained, entry-level individuals who had just graduated from ...