June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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The Management Training Tool Kit
152
American Management Association / www.amanet.org
Case Discussion:
A Wet Pain in the Neck
Summary
Tom Brown arrived in his parents’ hometown shortly before Christmas. He needed a haircut and, on
his sister’s recommendation, went to Hair Locks, a haircutting salon in a nearby shopping plaza. It
was the day before Christmas, in the morning, and there were no waiting lines. A hair cutter who was
working on a customer asked what he wanted. When he said he needed a haircut, she motioned him
toward the rear of the salon. After hanging up his coat, he followed her instructions, unsure of what
was supposed to happen next.
The salon’s interior was divided into two work areas: a haircutting section and a hair washing ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.