June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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139
American Management Association / www.amanet.org
Case 28: The Case-in-Case Analysis
Case Discussion:
The Case-in-Case Analysis
Summary
Jerry Brown was made supervisor of the Case Analysis Unit of the city’s Department of Social
Services about three months ago. There were four employees in the unit. They were expected to
complete 12 cases and clear 4 backlogged cases each week.
Jerry was pleased with every employee except Frank Harrison. Frank was a long-term city
employee who had been in this unit for the past eight years. Frank was polite and likeable, but his
usual level of performance was 7 cases and 1 or 2 backlogged cases weekly. After watching Frank’s
work more closely, Jerry observed that Frank worked more slowly than his coworkers. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.