June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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72
American Management Association / www.amanet.org
The Management Training Tool Kit
Case Discussion:
Pain in Claims
Summary
Sandy Jones supervises a group of eight clerks who do high-volume, relatively routine typing and
fi ling tasks. The employees tend to be young women who recently graduated from high school. For
most, this is their fi rst job.
Katherine Bruskowicz is perhaps Sandy’s best performer. However, she tends to be disrup tive
in the workplace. For example, she is a loud and incessant talker. She is also verbally abu sive. She
boasts about her boyfriends and belittles Sandy, who has no boyfriends. She also teases Sandy about
being overweight.
Although some of the employees take her in stride, others are upset by her. Sandy believes ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.