June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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Case 27: Another Staff Meeting Handout (page 2)
The VIP service program was an initiative Jim had begun a few months ago. The
intent of the program was honorable: to provide the best service possible. However,
in practice, the program was a nightmare. It obligated everyone in the department to
stop whatever they were doing in order to fi x a problem of any magnitude. Jim did
not see the need for addressing why the problems occurred to begin with or try ing to
distinguish major from minor problems. As a result, his staff members had their work
interrupted more frequently, which in turn led to more errors in their ongoing work.
June knew ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.