June 2012
Beginner
240 pages
7h 38m
English
Content preview from The Management Training Tool Kit
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77
American Management Association / www.amanet.org
Case 15: Don’t Let Her Get Behind You
Case Discussion:
Don’t Let Her Get Behind You
Summary: Part 1—Making Adjustments—NOT!
For about a year, Lynecia Jackson had supervised four secretaries who served the three depart-
ments within the Administrative Support Division of the Monumental Services Corporation. During
that time, she had run into a major problem in the form of Betty Rolander, 28, who had been with
Monumental for almost six years in various secretarial positions.
Lynecia was bothered by Betty’s arrogant and abrasive manner of dealing with other people.
When looking through her personnel fi le, Lynecia discovered that Betty’s previous managers had
had similar concerns, although no one had ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.