October 2012
Intermediate to advanced
696 pages
34h 17m
English
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CHAPTER 5
Total Quality Management
Before studying this chapter you should know or, if necessary, review
- Trends in total quality management (TQM), Chapter 1, p. 15–16.
- Quality as a competitive priority, Chapter 2, p. 39.
LEARNING OBJECTIVES
After studying this chapter you should be able to
Explain the meaning of total quality management (TQM).
Identify costs of quality.
Describe the evolution of TQM.
Identify key leaders in the field of quality and their contributions.
Identify features of the TQM philosophy.
Describe tools for identifying and solving quality problems.
Describe quality awards and quality certifications.
CHAPTER OUTLINE
Defining Quality 162
Cost of Quality 165
The Evolution of Total Quality Management (TQM) 166
The Philosophy of TQM 171
Quality Awards and Standards 183 ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.