October 2012
Intermediate to advanced
696 pages
34h 17m
English
Content preview from Operations Management: An Integrated Approach, 5th EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Online Resources
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- Spreadsheets for Examples C.1 and C.2 and Solved Problems 1 and 2 are available on the CD.
- Additional Web Resources
- Real Queuing Examples:
http://www2.uwindsor.ca/~hlynka/qreal.html This site contains excerpts from news articles that deal with aspects of waiting lines.
- ClearQ: http://clearq.com/ This company produces “take-a-number” systems for service facilities (e.g., delis), but also provides performance information about the waiting line.
- Qmatic: http://us.q-matic.com/index.html This company produces informational displays and other products to keep customers informed about waiting times.
- “Queuing Presentation” by Richard Larson, given at the Institute for Operations Research and the Management Sciences: http://caes.mit.edu/people/larson/MontrealINFORMS1/sld001.htm.
- The Queuing Theory Tutor: http://www.dcs.ed.ac.uk/home/jeh/Simjava/queueing/mm1_q/mm1_q.html. This site has two animated displays of waiting lines. The user can change arrival and service rates to see how performance is affected.
- Myron Hlynka's Queuing Page: http:www2.uwindsor.ca/~hlynka/queue.html. This Web site contains information about waiting lines as well as links to other interesting sites.
- Queuing ToolPak: http://www.bus.ualberta.ca/aingolfsson/qtp/. The Queuing ToolPak is an Excel add-in that allows you to easily compute performance measures for a number of different waiting ...
- Real Queuing Examples:
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.