October 2012
Intermediate to advanced
696 pages
34h 17m
English
Content preview from Operations Management: An Integrated Approach, 5th Edition
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INTERACTIVE CASE Virtual Company
On-line Case: Cruise International, Inc.
Assignment: Work System Design at Cruise International, Inc. You have been asked to work with Monita Terazzi, the head of Housekeeping Services. She is concerned about the high turnover rate among cabin stewards/stewardesses within her department. Currently, each steward is responsible for 16 staterooms. Many of the departing employees have complained that there is too much work to do during the scheduled hours and they often need to work additional hours. Monita wants you to do a work sampling to determine how the 70 scheduled hours for cabin stewards/stewardesses are used each week. This assignment will enable you to enhance your knowledge of the material in Chapter 11 of your textbook and prepare you for future assignments.
To access the Web site:
- Go to www.wiley.com/college/reid
- Click Student Companion Site
- Click Virtual Company/Cruise International, Inc.
- Click Consulting Assignments
- Click Work System Design at CII
On-Line Case: Work System Design at Valley Memorial Hospital.
Assignment: Work System Design at Valley Memorial Hospital You have been asked to work with Lee Jordan, director of the Medical/Surgical Nursing Unit. Lee is concerned about nursing services in the obstetric ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.