CHAPTER 6
Statistical Quality Control
Before studying this chapter you should know or, if necessary, review
- Quality as a competitive priority, Chapter 2, p. 39.
- Total quality management (TQM) concepts, Chapter 5, pp. 166–189.
LEARNING OBJECTIVES
After studying this chapter you should be able to
Describe categories of statistical quality control (SQC).
Explain the use of descriptive statistics in measuring quality characteristics.
Identify and describe causes of variation.
Describe the use of control charts.
Identify the differences between x-bar, R-, p-, and c-charts.
Explain the meaning of process capability and the process capability index.
Explain the concept Six Sigma.
Explain the ...
Get Operations Management: An Integrated Approach, 5th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
