October 2012
Intermediate to advanced
696 pages
34h 17m
English
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Chapter Highlights
Operations management is the business function that is responsible for managing and coordinating the resources needed to produce a company's products and services. Without operations management there would be no products or services to sell.
The role of operations management is to transform organizational inputs—human resources, facilities, materials, technology, and information—into a company's finished goods or services.
Operations management is responsible for a wide range of decisions, ranging from strategic decisions, such as designing the unique features of a product and process, to tactical decisions, such as planning worker schedules.
Organizations can be divided into manufacturing and service operations, which differ in the tangibility of the product and the degree of customer contact. Manufacturing and service operations have very different operational requirements.
A number of historical milestones have shaped operations management into what it is today. ...
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