Operations Management: An Integrated Approach, 5th Edition

INTERNET CHALLENGE Safe-Air

To gain business experience, you have volunteered to work at Safe-Air, a nonprofit agency that monitors airline safety records and customer service. Your first assignment is to compare three airlines based on their on-time arrivals and departures. Your manager has asked you to get your information from the Internet. Select any three airlines. For an entire week check the daily arrival and departure schedules of the three airlines from your city or closest airport. Remember that it is important to compare the arrivals and departures from the same location and during the same time period to account for factors such as the weather. Record the data that you collect for each airline. Then decide which types of statistical quality control tools you are going to use to evaluate the airlines’ performances. Based on your findings, draw a conclusion regarding the on-time arrivals and departures of each of the airlines. Which is best and which is worst? Are there large differences in performance among the airlines? Also describe the statistical quality control tolls you have decided to use to monitor performance. If you have chosen to use more than one tool, are you finding the tools equally useful or is one better at capturing differences in performance? Finally, based on what you have learned so far, how would you perform this analysis differently in the future?

On-line Resources

Companion Website www.wiley.com/college/reid

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