Selected Bibliography
Boyer, K.K. “Evolutionary Patterns of Flexible Automation and Performance: A Longitudinal Study,” Management Science, 45, 6, 1999, 824–842.
Dennis, M.J., and A. Kambil. “Service Management: Building Profits after the Sale,” Supply Chain Management Review, January–February 2003, 42–49.
D'Souza, D.E., and F.P. Williams. “Toward a Taxonomy of Manufacturing Flexibility Dimensions,” Journal of Operations Management, 18, 2000, 577–593.
Fitzsimmons, J.A., and M.J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology, Fifth Edition. New York: Irwin McGraw-Hill, 2005.
Flynn, B.B., R.G. Schroeder, and E.J. Flynn. “WCM: An Investigation of Hayes and Wheelwright's Foundation,” Journal of Operations Management, 17, 1999, 249–269.
Hayes, R.H., and S.C. Wheelwright. Restoring Our Competitive Edge: Competing through Manufacturing. New York: John Wiley & Sons Inc., 1984.
Hayes, R.H., and S.C. Wheelwright. “Link Manufacturing Process and Product Life Cycles,” Harvard Business Review, 57, January–February 1979, 133–140.
Hayes, R.H., G. Pisano, D. Upton, and S.C. Wheelwright. Operations Strategy and Technology: Pursuing the Competitive Edge. New York: John Wiley & Sons, 2005.
Hill, Terry. Manufacturing Strategy: Text and Cases, Third Edition. New York: McGraw-Hill, 2000.
Klassen, R.D., and D.C. Whybark. “Environmental Management in Operations: The Selection of Environmental Technologies,” Decision Sciences, 30, 3, 1999, 601–631.
Pannirselvam, G.P., ...
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