Operations Management: An Integrated Approach, 5th Edition

Selected Bibliography

Clark, Bill, John Chang, and Marcus Chao. “Helping Suppliers to Focus on Quality,” Supply Chain Management Review, January–February 2006, 54–61.

Crosby, Philip B. Quality Is Free. New York: New American Library, 1979.

Crosby, Philip. Quality without Tears: The Art of Hassle-Free Management. New York: McGraw-Hill, 1984.

Deming, W. Edwards. Out of Crisis. Cambridge, Mass.: MIT Center for Advanced Engineering Study, 1986.

Evans, James R., and William M. Lindsay. The Management and Control of Quality, Fourth Edition. Cincinnati: South-Western, 1999.

Garvin, David A. “Competing on the Eight Dimensions of Quality,” Harvard Business Review, November–December 1987, 101–110.

Garvin, David A. Managing Quality. New York: Free Press, 1988.

Goetsch, David L., and Stanley Davis. Implementing Total Quality. Upper Saddle River, N.J.: Prentice-Hall, 1995.

Hall, Robert. Attaining Manufacturing Excellence. Burr Ridge, Ill.: Dow-Jones Irwin, 1987.

Juran, Joseph M. “The Quality Trilogy,” Quality Progress, 10, 8, 1986, 19–24.

Juran, Joseph M. Quality Control Handbook, Fourth Edition. New York: McGraw-Hill, 1988.

Juran, Joseph M. Juran on Planning for Quality. New York: Free Press, 1988.

Kitazawa, S., and J. Sarkis. “The Relationship between ISO 14001 and Continuous Source Reduction Programs,” International Journal of Operations and Production Management, 20, 2, 2000, 225–248.

Medori, D., and D. Steeple. “A Framework for Auditing and Enhancing Performance Measurement Systems,” ...