INTERNET CHALLENGE: Demonstrating Your Knowledge of OM

Visit the Web sites of at least one service and one manufacturing company. For each company, identify at least five characteristic OM decisions and show your results in a table. Which decisions are strategic and which are tactical? How do these decisions differ between the two companies? Here are some Web sites to consider. Select service company Web sites:

www.ritzcarlton.com (Ritz-Carlton Hotel)

www.sprint.com (Sprint Corporation)

www.yellowcorp.com (Yellow Corporation)

www.kmart.com (Kmart Corporation)

www.yahoo.com (Yahoo!)

Select manufacturing company Web sites:

www.saturn.com (Saturn Corporation)

www.alcoa.com (Alcoa Inc.)

www.milliken.com (Milliken & Company)

www.Intel.com (Intel Corporation)

www.ge.com (General Electric Company)

Get Operations Management: An Integrated Approach, 5th Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.