October 2012
Intermediate to advanced
696 pages
34h 17m
English
Content preview from Operations Management: An Integrated Approach, 5th Edition
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Discussion Questions
- Explain the three categories of statistical quality control (SQC). How are they different, what different information do they provide, and how can they be used together?
- Describe three recent situations in which you were directly affected by poor product or service quality.
- Discuss the key differences between common and assignable causes of variation. Give examples.
- Describe a quality control chart and how it can be used. What are upper and lower control limits? What does it mean if an observation falls outside the control limits?
- Explain the differences between x-bar and R-charts. How can they be used together and why would it be important to use them together?
- Explain the use of p-charts and c-charts. When would you use one rather than the other? Give examples of measurements for both p-charts and c-charts.
- Explain what is meant by process capability. Why is it important? What does it tell us? How can it be measured?
- Describe the process of acceptance sampling. What types of sampling plans are there? What is acceptance sampling used for?
- Describe the concept of Six Sigma quality. Why is such a high quality level important?
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.