Operations Management: An Integrated Approach, 5th Edition

NAME INDEX

A

Aberdeen Group, 546

Ace Hardware, 315

AES Corporation, 413, 450

Akito's Flowers, 593, 594, 595, 596

Alcoa Inc., 28, 269

Allied Signal, 222

Alza Corporation, 58

Amazon.com, 4, 5, 19, 114, 115

American Express, 61, 173, 222

Andersen Consulting, 419

Ann Taylor, 339

Antonio's Pizzeria, 73–74, 75, 81

App Cloud, 104

Apple Computer, 2, 456

Aracruz Celulose, 50

Arapahoe County government, 544

AT&T, 168, 254, 418, 419

Aussie Steak Grill, 88

Avendra.com, 148

Avis, 111

B

Babcock & Wilcox Company, 78

Barnes & Noble, 4, 5, 34, 115

Baxter Healthcare Corporation, 113

Bell Labs, 167

Benchmarking Partners, 545

Ben & Jerry's, 281

Bike World, 142

BMG Music Service, 115

BMW, 39, 61, 159

Boeing, 55, 248, 254

Boseman Oil and Petroleum (BOP), 54

Boston Consulting Group (BCG), 116, 414

Boy Scouts, 32

Burger King, 81

C

Canadian Chamber of Commerce, 117

Canyon Ranch Spa, 60, 87

Cardinal Logistics Management, 121

Carnival Cruises, 332

Celebrity Cruises, 111

Cisco Systems, 419, 464–65

Coca-Cola, 274, 509

Coca-Cola Midi (CCM), 509

Cocoa Fizz, 200, 202, 205, 209, 210, 216, 218–19

Colgate-Palmolive (C-P), 543

Columbia House, 115

Compaq, 34, 37, 42, 106

Compuware Company, 104, 113

Consumer Reports Online, 114

Costco Wholesale Corporation, 139

Country Comfort Furniture, 101

Covisint, 104, 113, 143, 148

CVS, 44, 142–43

Cybex International, 545

D

DaimlerChrysler, 104, 113

Dell Computer Corporation, 4, 17, 24, 28, 33–34, 36, 37, 39, 42, 106, 115, 273, 316, 361, 540

Deloitte &Touche, 545

Delta Air Lines, ...