January 2005
Intermediate to advanced
232 pages
5h 35m
English
Finally, nothing stays the same. The value proposition cannot remain static. It must flex and change with the needs, expectations and choices available to the customer.
The value proposition of the Financial Times in 1990 would have included the precise benefit of being the primary trusted source of share price data and business news. As Michael Skapinker pointed out, today on-line share data are freely available. The FT decided that, as people could get their news for free, it would have to sell more analysis, comment and interviews with business leaders as an improved value proposition.
Value innovation may mean adding new features and services. It is good to provide levels of service that have not ...
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