January 2005
Intermediate to advanced
232 pages
5h 35m
English
Differentiation from competitors creates the opportunity for companies to charge higher prices than rivals. If water, concrete and plastic can be differentiated, you can believe in scope for every product to be made different in some dimension.
Examples of dimensions of value include:
specific product attributes which increase effectiveness in use
dependability, continuity of supply
certainty
convenience and accessibility
tailored information
status
emotional relevance
personalization
rewards.
Consider which of these could make a product or service somehow unique. Systematically seek ways to make your product or service different from the rest. There is a three-way structure for this method.
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