Organizational Behavior, 17e

Diversity

1. 1 Describe the two major forms of workplace diversity.

We are, each of us, unique. This is obvious enough, but managers sometimes forget they need to recognize and capitalize on individual differences to get the most from their employees. In this chapter, we’ll learn how individual characteristics like age, gender, race, ethnicity, and abilities can influence employee performance. We’ll also see how managers can develop awareness about these characteristics and manage a diverse workforce effectively. But first, let’s take an overview perspective of the changing workforce.

Demographic Characteristics

OB Poll Gender Pay Gap: Narrowing ...