January 2016
Intermediate to advanced
480 pages
130h 6m
English
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Functions of Communication
1 Describe the functions and process of communication.
Communication serves five major functions within a group or organization: management, feedback, emotional sharing, persuasion, and information exchange.1
Communication acts to manage member behavior in several ways. Organizations have authority hierarchies and formal guidelines employees are required to follow. When employees follow their job descriptions or comply with company policies, communication performs a management function. Informal communication controls behavior too. When workgroups tease or harass a member who produces too much (and makes the rest of the members look bad), they are informally communicating, and managing, the member’s behavior.
Communication ...
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