Organizational Behavior, 17e

The Impact of Job Dissatisfaction

1. 7 Identify four employee responses to job ­dissatisfaction.

What happens when employees dislike their jobs? One theoretical model—the exit–voice–loyalty–neglect framework—is helpful for understanding the consequences of dissatisfaction. Exhibit 3-6 illustrates employees’ four responses to job dissatisfaction, which differ along two dimensions: constructive/destructive and active/passive. The responses are as follows:56

• Exit. The exit response directs behavior toward leaving the organization, ­including looking for a new position or resigning. To measure the effects of this response to dissatisfaction, researchers study individual terminations and collective turnover, the total loss to the organization of employee ...