Session Builders Series 200: 60 Exercises for Management and Supervisory Training

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On rare occasions, participants may ask difficult questions...questions that take a

long time to answer or ones for which there is no good answer. Sometimes a person

will make a speech rather than ask a question. Rarely, there are questions that are

loaded or argumentative.

If you don't know the answer, simply say, “That's a very interesting question. Frankly,

I really don't know the answer. Perhaps there's someone here today who does. If not,

I'll try to find out and get back to you.” If you make such a promise, be sure to keep it.

Sometimes, members of the audience may have a strong opinion about the topic. In

order to interject their own opinions, they begin by asking what appears to be a

question, but what turns out to be a talk ...