For each situation below, select the manager’s statement that best meets the criteria for
effective expressing.
Situation 1
You need to tell Mary that the project priorities you gave her yesterday will have to be
changed. The change will mean that she may have to stay for about an hour after quitting
time. How would you tell her about this change?
A. “You’re probably going to have to stay late tonight, Mary. That Jackson
Report gets top priority. Understand?”
B. “Mary, I need to make a change in the work priorities we agreed to
yesterday. That Jackson Report needs to be finished first, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month, and much more.