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Session Builders Series 200: 60 Exercises for Management and Supervisory Training
book

Session Builders Series 200: 60 Exercises for Management and Supervisory Training

by TRC Interactive, Inc.
October 2010
Intermediate to advanced content levelIntermediate to advanced
657 pages
7h 54m
English
HRD Press
Content preview from Session Builders Series 200: 60 Exercises for Management and Supervisory Training
211 – I would say...
Purpose/Objectives: Clear and effective verbal communication requires not
only good listening skills, but the ability to “send”
messages that get the desired response. Managers send
verbal messages for a wide variety of reasons—to offer
ideas, to answer questions, to delegate tasks, to
express a decision, and many more.
In this exercise, participants develop their “sending” or
expressing skills. They analyze sample statements made
by hypothetical managers in five different situations.
The task is to identify the best statement for each
situation, according to specific “expressing” criteria.
Follow-up discussion re ...
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Publisher Resources

ISBN: 9781599962108Purchase book