October 2010
Intermediate to advanced
657 pages
7h 54m
English
book
Session Builders Series 200: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 200: 60 Exercises for Management and Supervisory Training
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249 – Listen and Respond
Purpose/Objectives: Active listening is an acquired skill. Part of that skill is
responding with empathy and understanding. An effec-
tive response should reflect both the speaker’s thoughts
and feelings. Plus, it should sound natural, using the
listener’s own speaking style.
This exercise is designed to help people become skillful
at giving active listening responses to others’ ideas,
problems, and feelings. Participants write responses to
a number of typical job-related statements that they
are likely to hear from employees. Then they compare
and refine their responses in small groups.
Type: Assessment
Time ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.