Cheryl Munson has been office manager in a small insurance firm for about six months. Ini-
tially, she had some apprehension about her new management position. She feels that she
has taken quite well to the job. She prepared for this position by taking a number of
management-related courses at the local community college. She was eager to learn and
succeed, so she read as much as possible and tried to talk with those already in manage-
ment to draw upon their experiences. Based on her studies, mini interviews, and personal
observations, Cheryl found that most ...
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