October 2010
Intermediate to advanced
657 pages
7h 54m
English
book
Session Builders Series 200: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 200: 60 Exercises for Management and Supervisory Training
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SB 221 Handout 9 (concluded)
Expressing Manager Employee
1. Maintains eye contact
2. Reinforces messages nonverbally
3. Speaks distinctly and firmly
4. Avoids information overload
5. Times comments appropriately
6. Uses “I-messages”
7. Uses “door-openers”
8. Repeats for clarification
9. Checks for understanding
10. Uses clear, simple vocabulary
Discussion Guidelines
Ask the Manager and Employee to discuss these questions:
1. Which communication techniques did you use effectively? (Add your own
observations from the checklist.)
2. What would you do differently if you could replay ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.