Tom Cannon is the Northeastern Regional Manager of a large hardware store chain. Because
he strongly believes in keeping open communication between the stores and the central
office, Tom has initiated quarterly meetings for store managers and corporate staff. During
these meetings, they share ideas and talk about new products and marketing techniques.
He is particularly excited about the December meeting. He will be unveiling the plans for a
new store. And the company president is flying in personally to present the Manager-of-
the-Year Award to one of the store managers in Tom’s region.
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