
234 – Managing the Marginal Performer
Purpose/Objectives: Most managers at some point have to deal with an
employee who is performing at a marginal or minimally
acceptable level. The challenge becomes one of moti-
vating that employee, especially if his or her marginal
performance is hurting the performance of the team.
This case study exercise requires participants to analyze
a situation in which a new supervisor is performing at the
minimal acceptable level. To compound the problem,
the supervisor has been with the company for a long
time and is popular with his coworkers. The participants
must choose a course of action for improving the ...