D2 Design the Complete Experience
The core concepts of D2: Design the Complete Experience are (1) that turning training into improved performance is a process, not an event and (2) that what happens before and after training is as important as the instruction itself. As the cases in this section illustrate, the most effective training organizations consider the learner's complete experience by incorporating everything from pre-course communications to post-training support into their plans. Such a holistic approach to training requires additional efforts and new skills from learning professionals, efforts that are amply rewarded by improved learning ...
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