image Case D6.3

How We Used NPS to Track and Improve Leadership Impact

Sylvain Newton

Senior Leader for Business and Regions, GE Crotonville

Background

General Electric is one of the best-known and most widely respected companies in the world, with more than $150 billion in annual revenue and over 300,000 employees worldwide.

An important factor in GE's continuing success has been its commitment and investment in leadership development. Indeed, the name “Crotonville”—GE's original leadership development campus in New York—has become synonymous with excellence in corporate leadership development.

Its reputation notwithstanding, GE knows that it cannot ...

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