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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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image Tool D5.1

Performance Support Planner

Name of Program: _____________________________

____________________________________________________________

What are people likely to have trouble remembering or performing back on the job?

What kind of support will be most helpful?

  • Checklist
  • Step-by-step procedure
  • Worksheet
  • Flow chart / If-then diagram
  • Other: ____________________
  • “How-to” video or diagram
  • Script
  • Searchable database
  • Help Desk / Access to Experts

Where will trainees be at the time?

Given the above, what delivery system(s) make the most sense?

  • Paper-based job aid
  • Smart phone app
  • Phone support
  • Online help or database
  • Posted ...

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