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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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How We Transitioned Our Focus to Results

Sonal Khanna

Senior eLearning Instructional Designer, on behalf of the Front OfficeOperations Improvement Department, The Permanente Medical Group,Inc., Kaiser Permanente Northern California

Background

Kaiser Permanente is a health plan, hospital system, and medical group, all working together to serve over 8.8 million members in nine states and the District of Columbia. Our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.

The Front Office Operations Improvement (FOOI) Department is a group of professionals ...

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