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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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How to Develop Great Performance Support

Introduction

Performance support (job aids, checklists, help desks, and so forth) increase the return on investment from training by facilitating the effective transfer and application of learning to the work of the individual and firm. Performance support can also improve quality, reduce cost, and help avoid serious adverse consequences.

Great performance support is

  • Developed to address a “felt need”
  • Available when and where it is needed
  • Specific to a task or situation
  • Practical, that is, do-able with the resources available and skill level of the user
  • Economical; contains only as many words and ...

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