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The Field Guide to the 6Ds: How to Use the Six Disciplines to Transform Learning into Business Results by Calhoun Wick, Roy V. H. Pollock, Andy Jefferson

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D5 Deploy Performance Support

The goal of the fifth discipline—Deploy Performance Support—is to facilitate learning transfer by increasing the probability that learners will be successful when they try to apply new skills to their work. Extraordinary advances in technology—especially smart-phone technology—have afforded training departments with unprecedented opportunities to provide high-quality support when and where it is needed.

Human memory is extraordinary. But most people are much better at remembering the gist of things than the specifics. They have trouble remembering all the details of new information, processes, or procedures. Even ...

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